Leadership is painfully or gloriously evident in crisis. The warts and failing are obvious to most. What happened, why did things happen? There is a natural inclination to look at those in power…maybe elected leaders, CEO’s…those individuals who we have trusted. And then, reality hits. Those with the delegated power to protect have failed. What’s left?
Many answering services have one operator to juggle back and forth between many callers. Callers are placed on hold multiple times and receive inadequate service. This results in a lot of frustration, which is something you do not want your clients to experience. It’s especially a bad thing when emergency calls aren’t handled appropriately.
What To Put On A Business Card
I am not a fan of employing people to fix problems of bandwidth. So many times I have seen management within an organisation employ more staff because the organization is over-whelmed … Read More